Service is a key value of Glow International. We consider working with our clients an honour and privilege and trust you will find our Terms and Conditions clear, respectful and in line with our service. Please call or email where you require clarification.
Terms and Conditions
Confirmation of your booking
To confirm your booking, there are a number of requirements:
- Agreement of dates and brief between you and Glow International Pty Ltd.
- Acceptance of the Terms and Conditions stated in this document.
- The booking application form is fully completed and received by Glow International Pty Ltd.
- 50% deposit is received by Glow International Pty Ltd. at the time of your booking.
- Receipt of your confirmation letter, email or fax, outlining the details of your booking, is received from Glow International Pty Ltd.
Invoicing and payment
- Payment is preferred via electronic deposit or cheque into the account nominated by Glow International Pty Ltd. Information is provided on your invoice or on request.
- Your event, program or seminar investment is due in full 7 working days prior to the commencement of your booking.
- Where payment related to an event, program or seminar has not been received within the stated period, the event, program or seminar may be cancelled. The nominated company contact person will be notified prior to this occurring.
- Where you provide a purchase order, Glow International's terms and conditions stated in this document and related invoice/s override the terms and conditions specified in that purchase order.
- Glow International Pty Ltd reserves the right to restrict and specify the number of participants in your quote, discussion or guidelines to the event, seminar or program.
- Cancellations and transfers are subject to the terms and conditions outlined below.
Event, seminar or program related expenses
- Where an event, seminar or program is cancelled or transferred at your request, all expenses incurred prior to the related event, program or seminar must be paid in full. For the purpose of the sections titled ‘Cancellations' & 'Transfers’ in this document, expenses are not considered part of booking fees.
- Any agreed expense or disbursements will be invoiced within 7 days of incurring the expense. Disbursements are payable within 7 days of the invoice.
- Any pre-paid disbursements (e.g.: airfares, accommodation) forfeited due to cancellation or transfer of booking/s are your responsibility and require payment.
Payment schedule
- 50% deposit paid on the date of booking. Please note, booking dates will remain tentative (open) until payment is received and confirmed.
- 100% of fees are due 7 working days prior to the commencement of your event, seminar or specialist program/s.
Transfers
- Transfers are accepted in writing from the noninated key contact person only or authorised delegate of the company.
- Transfer fees (20%) apply where notification is received within 11-30 working days prior to the commencement of your event, seminar or program.
- Where a transfer is made on or within 10 working days prior to the commencement of a program, seminar or event, 50% of the scheduled course fee will be apply.
- Glow International Pty Ltd. will endeavour to find a mutually agreeable transfer date/s for your booking within the current booking schedule.
Cancellations
- Cancellations are accepted in writing only and must be signed by the key contact person and/or delegated authority of the customer.
- 100% of course investment is charged where a course is cancelled within 10 working days of course commencement.
- 50% of the program, event or semianr fee is charged where a course is cancelled within 20 working days of commencement.
- Any refunds or reallocation of program, seminar or event investment funds are made solely at the discretion of Glow International Pty Ltd.
General guidelines
- Glow International Pty Ltd reserves the right to cancel, postpone or re-schedule courses where registration/s are insufficient or due to unforeseen circumstances. Should this occur a full refund will be provided.
- Glow International Pty Ltd reserves the right to change program, event or semianr fees, dates, content, speakers or method of presentation at its discretion.
- Where a refund is due to a company or participant, a full refund cheque or electronic transfer will be organised within 30 days of event, seminar or program.
- Where a course is overbooked, participants who have paid prior to the commencement of the event, seminar or program will be given priority.
- These terms and conditions supersede all previous terms and conditions issued.
Insurance
- Glow International Pty Ltd has Public Liability Insurance.
- It is the customer’s responsibility to ensure adequate workplace related occupational health and safety insurance, workers compensation and other insurances related to employees and/or contractors risk while attending Glow International events, seminars or related programs. You (the client)indemnify Glow International Pty Ltd from any such claims.
Definition
Working Days are considered Monday, Tuesday, Wednesday, Thursday and Friday inclusive of public holidays.